Kesiraju Ramakrishna

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General Information


Work Experience

2016- till date
Accenture SolutionsSpecialist ( Operations Manager- Level 9 )

Project Management:  

  • Drive process improvements to enhance the operational efficiency of the site.
  • Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.
  • Development, analysis and improvement of new strategies and procedures to develop, plan, and implement short-rnand long-term goals.
  • Developing and achieving performance goals and objectives in line with the network wide vision and goals

People Management:

  • Leading and developing a team of 150+ associates with 6 team leads and 12 SPA leads; responsible for the overall direction, performance management, coordination and evaluation of the team.
  • Actively participate in and drive the continuous improvement. Identifying and eliminating barriers to accuracy productivity, and quality.
  • Carrying out supervisory responsibilities in accordance with Accenture’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work;rewarding and disciplining employees; and effective conflict resolution.
  • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions are taken


Successfully setup and streamlined Search (Names & addresses) process- which plays a key role in navigation.
Proposed auto algorithms for data fixes which can ease the editor effort in turn increase in Efficiency.
Proposed keyboard shortcut regig - which will improve the speed of operator work by 1.2x

Key Projects delivered

  • Textract- Training OCR & OWR algorithm for intelligent text extraction through
    • Pre-Processing- Segmentation & Rectification
    • Character recognitionrn
    • Build relations as Key & Value
    • Application specific Optimisation
  • Image processing, classification and text extraction to generate Geo-codes/Address points.
  • Re-baselining Operational quality metrics - an aggressive 20% improvement in defect reduction and speed delivery
  • Rework reduction - a 50% reduction in the rework caused at every sub-processes within the program ( Process and Product Rework )
  • Project Pre-Ops - a comprehensive study and evaluate the amount of Operations impact required while mapping a new city/patch
  • IE Precision and recall - to improve the machine learning algorithm for image extraction.
  • Automation of error codes to a machine checks to improve the operational metrics
  • Quantum GIS - to enable data gaps at the end of map creations.

Jan-2012 To June2016
RandstadProject Manager


  • Define scope and collect requirements for individual sub-processes.
  • Create WBS, schedule tasks and identify critical paths in the project
  • Plan budget for the headcount to be deployed and incentives.
  • Monitor and manage Service level agreements with the client.
  • Report generation for weekly client meetings to discuss the performance of the projects.
  • Data extraction through PLX & SQL mode from the repositories for evaluation & analysis of feature variance, and performance.Creating dashboards from SQL to have a holistic view of the process/project
  • Performance evaluations for the employees aligned to the agreed OKRs
  • Workflow management , Appraisals
  • Monitor team SLA/KPAs Efficiency improvements | Idea generation Implementation & Cost savings.


  •  Conceptualized a tool function to automatically change a Geo-feature priority based on proximity, length and network. This resulted in operator effort to about ~5% inturn savings to client.
  • Individual contributor and Test Lead for a major tool migration happened at the Client location. During this ~400 test cases were tested against 9 workflows for performance and ~2500 Operators for load balance.
  • Introduced a “Prioritization Engine” to prioritize bugs & feature requests. A common mechanism to prioritize bugs so that developing team can react quickly across workflows.

June 2009 to Dec 2011
Kelly ServicesTeam Lead


  • I was responsible to manage the QC & the Meta QC team in order to ensure the product quality is up to the agreed Quality metrics.
  • Ensure a sample QA is done for the QCeed products for a second level of sanity check
  • Product specialization


  • Helped in setting up a new client location ( in Kirkland ). Had multiple JAM and training session during this setup. This was a unique experience in migrating workflows from HYD to Kirkland. We’ve successfully migrated a POI workflow from HYD to Kirkland.
  • Introduced a weighted average methodology to QC process. Operator errors are categorized and respective weightage is aligned to each error class. Operator evaluation against an activity is done through a rubric with predefined benchmarks.
  • For a 100% QC environment, introduced a Sample QC workflow which significantly reduced the QC effort within the acceptable quality bounds. This even reduced the turnaround time in feedback mechanism.
  • Introduced a Balanced Scorecard to evaluate operator, podlead and Teamlead levels for performance reviews.

Nov 2007 to May 2009
Crux Management ServicesGIS Representative

Digitizing vector data with the help of raster information. Append the attribute table with the relevant information of the vector

Summary of Skills

Project Management, AI, ML , Quality, Testing, Six Sigma