Kesiraju Ramakrishna

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General Information

Education

Work Experience

2016- till date
Accenture SolutionsSpecialist ( Operations Manager- Level 9 )

Project Management:  

  • Drive process improvements to enhance the operational efficiency of the site.
  • Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.
  • Development, analysis and improvement of new strategies and procedures to develop, plan, and implement short-rnand long-term goals.
  • Developing and achieving performance goals and objectives in line with the network wide vision and goals

People Management:

  • Leading and developing a team of 150+ associates with 6 team leads and 12 SPA leads; responsible for the overall direction, performance management, coordination and evaluation of the team.
  • Actively participate in and drive the continuous improvement. Identifying and eliminating barriers to accuracy productivity, and quality.
  • Carrying out supervisory responsibilities in accordance with Accenture’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work;rewarding and disciplining employees; and effective conflict resolution.
  • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions are taken

Achievements:

Successfully setup and streamlined Search (Names & addresses) process- which plays a key role in navigation.
Proposed auto algorithms for data fixes which can ease the editor effort in turn increase in Efficiency.
Proposed keyboard shortcut regig - which will improve the speed of operator work by 1.2x

Key Projects delivered

  • Textract- Training OCR & OWR algorithm for intelligent text extraction through
    • Pre-Processing- Segmentation & Rectification
    • Character recognitionrn
    • Build relations as Key & Value
    • Application specific Optimisation
  • Image processing, classification and text extraction to generate Geo-codes/Address points.
  • Re-baselining Operational quality metrics - an aggressive 20% improvement in defect reduction and speed delivery
  • Rework reduction - a 50% reduction in the rework caused at every sub-processes within the program ( Process and Product Rework )
  • Project Pre-Ops - a comprehensive study and evaluate the amount of Operations impact required while mapping a new city/patch
  • IE Precision and recall - to improve the machine learning algorithm for image extraction.
  • Automation of error codes to a machine checks to improve the operational metrics
  • Quantum GIS - to enable data gaps at the end of map creations.

Jan-2012 To June2016
RandstadProject Manager

Responsibilities:

  • Define scope and collect requirements for individual sub-processes.
  • Create WBS, schedule tasks and identify critical paths in the project
  • Plan budget for the headcount to be deployed and incentives.
  • Monitor and manage Service level agreements with the client.
  • Report generation for weekly client meetings to discuss the performance of the projects.
  • Data extraction through PLX & SQL mode from the repositories for evaluation & analysis of feature variance, and performance.Creating dashboards from SQL to have a holistic view of the process/project
  • Performance evaluations for the employees aligned to the agreed OKRs
  • Workflow management , Appraisals
  • Monitor team SLA/KPAs Efficiency improvements | Idea generation Implementation & Cost savings.

Achievements:

  •  Conceptualized a tool function to automatically change a Geo-feature priority based on proximity, length and network. This resulted in operator effort to about ~5% inturn savings to client.
  • Individual contributor and Test Lead for a major tool migration happened at the Client location. During this ~400 test cases were tested against 9 workflows for performance and ~2500 Operators for load balance.
  • Introduced a “Prioritization Engine” to prioritize bugs & feature requests. A common mechanism to prioritize bugs so that developing team can react quickly across workflows.

June 2009 to Dec 2011
Kelly ServicesTeam Lead

Responsibilities

  • I was responsible to manage the QC & the Meta QC team in order to ensure the product quality is up to the agreed Quality metrics.
  • Ensure a sample QA is done for the QCeed products for a second level of sanity check
  • Product specialization

Achievements

  • Helped in setting up a new client location ( in Kirkland ). Had multiple JAM and training session during this setup. This was a unique experience in migrating workflows from HYD to Kirkland. We’ve successfully migrated a POI workflow from HYD to Kirkland.
  • Introduced a weighted average methodology to QC process. Operator errors are categorized and respective weightage is aligned to each error class. Operator evaluation against an activity is done through a rubric with predefined benchmarks.
  • For a 100% QC environment, introduced a Sample QC workflow which significantly reduced the QC effort within the acceptable quality bounds. This even reduced the turnaround time in feedback mechanism.
  • Introduced a Balanced Scorecard to evaluate operator, podlead and Teamlead levels for performance reviews.

Nov 2007 to May 2009
Crux Management ServicesGIS Representative

Responsibilities:
Digitizing vector data with the help of raster information. Append the attribute table with the relevant information of the vector


Summary of Skills

Project Management, AI, ML , Quality, Testing, Six Sigma
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