Operations Manager ShortList 9 views

Prabhat Jain

Operations Manager & CMMI certified ATM for services

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General Information

  • Address Mandakini Colony, KolarRoad, Bhopal
  • Slogan Operations Manager & CMMI certified ATM for services
  • Language English
  • Highest Degree Level B.Com
  • Total Years of Experience 10 - 15
  • Expected Job Level Manager Level

Work Experience

Apr 2016 – Present
Arceus Infotech Pvt LtdOperations Manager

 Handling Online Examination of Government & Private Sector. Handling Successful Projects of External Venue Clients. Local Vendor Management and Client Management. Responsible for making Seats Availability in different Cities for external venue Clients. Responsible for Venue Tie ups for Seat Availability (Signing of Contract / MOU / LOI). Interviewing, Recruiting & Train New employees as per the Project –IT Requirement


Sep 2011 – Feb 2016
NSEit LtdTest Administrator

 Handling Online Examination for NSE- NCFM/Stock Market, IRDA, CCIL, ITB, BCIL, NCIL, Kryterion in NSEIT owned centers . Handling Successful Projects of External Venue Clients- ICSI, ICAI, IIBF for Different Location of MP Local Vendor Management and Client Management. Overall responsibilities of handling Branches in MP and CG. Responsible for making Seats Availability in different Cities for external venue Clients. Responsible for Venue Tie ups for Seat Availability (Signing of Contract / MOU / LOI). Location Details: Base Location : Indore • Work location: Bhopal, Gwalior, Guna, Bhind , Morena, Sagar , Chhatarpur, Indore, Jabalpur.


Jul 2010 – Jul 2011
Tara Jewels LtdStore Operations Manager

 Responsible for meeting sales targets on quarterly basis, reviewing team performances and motivating them to achieve target goals. Handling recruiting, training, supervising, motivating & reviewing staff and resolving health, safety & legal issues of the store. Handling the staff of 12 members.& maintained stock levels, ensuring the quality/ quantity operation & scheduling of orders.


Jan 2010 – Jun 2010
ESSAR Mobile StoresStore Operations Manager

 Responsible for meeting sales targets Monthly Stock Audits and Sales software updation as per company standards. Supervised & handle the staff of 8 members. Maintained stock levels, ensuring the quality/ quantity operations & scheduling of orders.


Nov 2008 – Dec 2009
Reliance CommunicationsVideo Conference Coordinator

 Maintained high level of communication among marketing and Sales team regarding VC and broadband abilities and capabilities. Boosted sales by booking video conferencing and audio conferencing. Handled all kinds of V.C. ie, Point-to Point, ISDN V.C., Multipoint V.C. Responsible to maintain C-SAT up to the mark as per organization standard. Conducted research & implement new ideas to generate business.


Summary of Skills

Operations Management
90%
Team Management
90%
Customer Relationship Management (CRM)
100%
Employee Engagement
90%
Client Interaction & Negotiation.
100%
Working knowledge on Microsoft – Word, Excel & PowerPoint.
90%
Knowledge of Basic Hardware trouble shooting of Systems.
80%
Knowledge of Basic Networking and trouble shooting.
80%

AWARDS

CERTIFIED CMMI ATM- Appraisal Team Member for services (Ver1.3) (2020)

Issued Jan 2020 – Expires Dec 2022 with 2.5 CEU’s- Continuing Education Units.


Completed CMMI SCAMPI (16 Hrs) Training (2020)

Issued Feb 2020 – Expires Jan 2022


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