Job Detail

Job Description

Team Leader:

Experience: 1+ years as Associate(preferable from BPO/ITeS Industry)
Location: Hyderabad
CTC: Max up to 2.40 LPA

Qualification: Graduation
Open position: 10 nos

 

Roles & Responsibilities:

  • Responsible for supervising, managing and motivating team members on a daily basis.
  • Hands on experience on Excel and multitasking.
  • Should be able to manage a team of 15-20
  • Able to collaborate with clients and team to ensure end to end customer resolution and satisfaction.
  • Communication should be good.
  • Act proactively to ensure smooth operations and effective collaboration.
  • Develop team strengths and improve weaknesses.
  • Evaluate team performance on weekly basis for progress.
  • Manage shrinkage, login hours, and shift and roster adherence.
  • Ability to evaluate calls, coach and feedback to their teams.

 

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