SENIOR ASSOCIATE PARTNER MANAGEMENT (BRANCH MANAGER) 715 views


Job Detail


JOB SUMMARY:

 Responsible for
o Revenue targets of the unit
o Productivity of the unit
o Recruit, coach and develop Sales Managers and Agent Advisors
o Adherence to Customer service standards

KEY RESPONSIBILITIES:

 Meet unit targets

 Achieve revenue targets
 Ensure implementation of GOLD system
 Supervise the activity plan of Sales
 Managers & Agents to ensure that these are fulfilled as per the desired standards
 Ensure that all Sales Managers and Agents under supervision perform as per the
company’s rules and regulations
 Track productivity measures as for the unit:
 AFYP
 Case rate
 Annual mode business
 Persistency
 Paid cases per agent
 YTD appointments
 SM appointments
 Pro active agent retention
 Annual FYC standards
 Execute plans for growth of the agency
 Identify, interview and select new Sales Managers from natural market and by networking
 Ensure adherence to laid down sales and service standards for Sales Managers
 Conduct weekly performance review and planning (PRP) for Sales Managers
 Ensure retention of Sales Managers by formulating their development plans, meeting their training needs
and communicating with them on a regular basis
 Build leadership pipeline of future SMs & APs from the unit.

OTHER RESPONSIBILITIES:
 HO co-ordination
 Sales promotion activities
 Assist in overall running of the G.O

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