Receptionist at Mother IVF and Fertility Centre 1502 views19 applications

Job Detail

Location: Siliguri, West Bengal

Job Description:

The Mother IVF and Fertility Centre is seeking a competent individual to fill the position of a receptionist. The successful candidate will be responsible for efficiently managing patient appointments, front desk operations, providing excellent customer service, coordination with doctors and inter-departmental teams, handling patient payments and overall management of receptionist duties.

Key Responsibilities:

• Greet and welcome patients and visitors with a respectful and pleasant demeanor

• Schedule appointments and coordinate with doctors and other healthcare professionals

• Answer multi-line phone systems, screen and route calls to the appropriate personnel

• Engage with patients and update them on appointment status, tests or procedures

• Handling and processing payments, collecting cash, and reconciling accounts

• Follow medical centre policies and procedures on patient registration and data protection

• Accessing, scanning and updating documents using client database system

• Preparation and handling of confidential and sensitive information

• Maintain reception and waiting area, making sure it is kept clean, tidy and professional looking

• Managing inventory of office supplies and ordering replenishment stock where necessary.

• Provide administrative support to inter-departmental teams, by assisting with patient paperwork, mail distribution and coordinating courier services as needed.

Qualification and Requirements:

• Minimum Graduation required. A Post-Secondary Diploma or Bachelor’s Degree in Medical Administration or similar field will be an added advantage

• Minimum of 1-2 years’ experience as a receptionist in a healthcare facility, medical clinic or hospital

• Excellent oral and written communication skills

• Strong organizational and time management skills with a high level of attention to detail

• Ability to multi-task and prioritize tasks in a fast-paced environment

• Exceptional customer service skills with a genuine passion for patients’ care

• Knowledge of medical terminology and Electronic Medical Record (EMR) systems will be an advantage

• Proficient in Microsoft Office suite and other office-related applications

• Should be proficient in Bengali, Hindi & English. Knowledge of Nepali will be added advantage.

The successful candidate will be offered a competitive salary, training, and opportunities for career development. If you possess the above qualifications and would like to join our team, apply now with your CV and cover letter at

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Mother IVF and Fertility Centre

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