Program Advisor 1014 views

Job Detail

Job Summary
We are looking to hire experienced, customer-oriented Program Advisor to utilize outbound
telephone calls to achieve sales targets. The telesales executive’s responsibilities include
cross-selling or up-selling our products where possible, receiving incoming telephone calls
and assisting with customer inquiries, as well as maintaining an accurate record of all calls
made and received. You should also be able to liaise with the appropriate departments to
resolve customer complaints.
Job Responsibilities:
 Identify and Source potential candidates and Generating promising leads Accurately
 Developing in-depth knowledge of Job Description and services to make suitable
recommendations based on customers’ needs and preferences.
 Continually meeting or exceeding daily and monthly targets with respect to call
volume and sales.
Job Requirements:
 Bachelor’s or associate’s degree in marketing, communications, business
administration, or related field is preferred.
 Certified Sales Professional (CSP) accreditation is advantageous.
 Proven experience working as a telesales executive.
 Proficiency in all Microsoft Office applications.
 The ability to follow scripts.
 Strong negotiation and consultative sales skills.
 Excellent organizational and problem-solving skills.
 Effective communication skills.
 Exceptional customer service skills

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