Job Detail
- Salary Offer 5-6 CTC INR 5-6 CTC Month
- Address 25, Uthamar Gandhi Rd, Ponnangipuram, Ambal Nagar, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034, India
- Experience Level Manager Level
- Experience in Years 3 - 5
- Education MBA / PGDM
- Duty Hours Day Shift
Key Responsibilities:
- Leading a young and ambitious team working to grow the company
- Driving ownership of outcomes within the teams at all levels
- Manages the day-to-day operations of the various departments for the staff by establishing priorities, scheduling, and assigning work, adjusting schedules in order to achieve good business outcomes.
- Reviews and creates standard operating procedures and advises on opportunities for improvement
- Analyzes and tracks performance metrics to continuously improve the business
- Drives client retention and implements practices to reduce churn rate/client turnover
- Conducts client outreach to ensure a positive and superior client experience; resolves client complaints
- Conducts interviews, makes hiring decisions, then on-boards and trains new operational employees
- Manages employee performance and assists employees in making improvements to their performance through coaching, mentoring, training, skill development, and administering performance reviews
- Prepares monthly reports highlighting company operations KPIs and proposes opportunities for optimization with good presentation skills
- Develops a client acquisition process and can assist in sales calls
Ideal Candidate:
- Very Energetic, Dynamic, Approachable person
- Must Quick Learn Product/Domain and has Self-Confidence
- Looking for long term opportunity
- Experience: between 5-8 years
- Salary Package: 5L to 6L
- Languages: English, Tamil, Hindi (Optional)
eMail Profile:
- hr@ciarss.com
