Job Detail

Job Description

  • Perform as the primary interface for Global Management with regards to customer escalations.
  • Prioritize and stimulate escalations with Continuing Product Development (CPD) to ensure visibility, traction and ultimate closure.
  • Ensure customer is heard throughout the escalation process.
  • Establish correct expectations, enforce relief and resolve through effective communication.
  • Analyze and monitor customer Problem Reports (PR’s).
  • Interact with GSS to ensure apt resources have been allocated and PR’s are being actively handled in the right manner.
  • Supply regular regional status updates for all escalated Service Requests.
  • Identify, manage and record escalation trends and collaborate with PSE organization on product defects and trends.
  • Collaborate with infrastructure functions required in escalations management.
  • Evaluate escalation performance metrics.
  • Review and identify the root cause for all escalated service requests and use this information to improve continuously within service delivery teams.
  • Help ensure compliance with Corporate and Regional Escalation Policies.
  • Focus on problem avoidance in the escalation process.
  • Collaborate with other work group teams to train using processes and procedures based on historical experience.
  • Assess the impact of Corporate advisories and bulletins on the existing customer base
Job Requirement
  • Any Bachelor’s degree related field is advantageous.
  • 3-5 year of experience
  • Experience in a call center environment,Excellent verbal communication skills
  • Training period: 1 months.
Benefits
  • Incentives
How To Apply

Interested can contact the HR- Anu(9384053928)

About Company

Interested can come direct walkin

Shoppers shop building,6th floor chetpet,Chennai-600031

Only candidates can apply for this job.