Job Detail
- Salary Offer 18000 INR 18000 Month
- Address Shoppers shop building,6th floor chetpet,Chennai-600031
- Experience Level Senior Level
- Experience in Years 3 - 5
- Education Any Graduate
- Duty Hours Day Shift
Job Description
- Perform as the primary interface for Global Management with regards to customer escalations.
- Prioritize and stimulate escalations with Continuing Product Development (CPD) to ensure visibility, traction and ultimate closure.
- Ensure customer is heard throughout the escalation process.
- Establish correct expectations, enforce relief and resolve through effective communication.
- Analyze and monitor customer Problem Reports (PR’s).
- Interact with GSS to ensure apt resources have been allocated and PR’s are being actively handled in the right manner.
- Supply regular regional status updates for all escalated Service Requests.
- Identify, manage and record escalation trends and collaborate with PSE organization on product defects and trends.
- Collaborate with infrastructure functions required in escalations management.
- Evaluate escalation performance metrics.
- Review and identify the root cause for all escalated service requests and use this information to improve continuously within service delivery teams.
- Help ensure compliance with Corporate and Regional Escalation Policies.
- Focus on problem avoidance in the escalation process.
- Collaborate with other work group teams to train using processes and procedures based on historical experience.
- Assess the impact of Corporate advisories and bulletins on the existing customer base
Job Requirement
- Any Bachelor’s degree related field is advantageous.
- 3-5 year of experience
- Experience in a call center environment,Excellent verbal communication skills
- Training period: 1 months.
Benefits
- Incentives
How To Apply
Interested can contact the HR- Anu(9384053928)
About Company
Interested can come direct walkin
Shoppers shop building,6th floor chetpet,Chennai-600031
