Job Detail

Job Description

  • Answer inbound/outbound calls professionally and provide information about our car workshop services and repair works done to customer.
  • Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions are taken on customer requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation

*Attend incoming customers at the workshop; greet them with smile, good personality with strong communication skills, co-ordinate with other department staff.

Job Requirements

  1. A bachelor’s degree in administration or related field.

    A minimum of 3-8 years’ experience.

    Excellent interpersonal and written and oral communication skills.

    Ability to lead a team.

    Knowledge of CRM systems.

    Computer skills.

    Knowledge of mediation and conflict resolution techniques is preferable.

 

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