Job Detail

Job Title: Customer Support Engineer/Service Engineer

Experience Required: 0.6 to 1 year

Educational Qualification: BE-ECE/CSE, BSC Computer Science/BCA/ME/MCA

Work Location: Bangalore

Responsibilities:

  • Customer service – customer support engineers monitor and respond to phone requests, email, or chat about technical cases for new and existing customers
  • Technical troubleshooting – every day support engineers handle technical support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
  • Data analysis – support engineers develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes
  • Writing skills – drafting technical documents, manuals, resolution steps, training materials, and technical support FAQs is a key responsibility of this role
  • Communication skills – customer support engineers must communicate clearly to both technical and non-technical people
  • Analytical skills – conducting root-cause analysis for technical issues is a key component of this role
  • Organization skills – customer support engineers must multi-task and prioritize multiple support requests under time constraints
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