Customer Support Engineer 486 views

Job Title: Customer Support Engineer/Service Engineer

Experience Required: 0.6 to 1 year

Educational Qualification: BE-ECE/CSE, BSC Computer Science/BCA/ME/MCA

Work Location: Bangalore

Responsibilities:

• Customer service – customer support engineers monitor and respond to phone requests, email, or chat about technical cases for new and existing customers
• Technical troubleshooting – every day support engineers handle technical support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
• Data analysis – support engineers develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes
• Writing skills – drafting technical documents, manuals, resolution steps, training materials, and technical support FAQs is a key responsibility of this role
• Communication skills – customer support engineers must communicate clearly to both technical and non-technical people
• Analytical skills – conducting root-cause analysis for technical issues is a key component of this role
• Organization skills – customer support engineers must multi-task and prioritize multiple support requests under time constraints