- Salary Offer 7k to 15k INR 7k to 15k Month
- Address TechMET Solutions, Ram Nagar, Ashtavinayak Colony, Veer Sawarkar Nagar, Nashik, Maharashtra, India
- Experience Level Entry Level / Fresher
- Experience in Years 0 - 1
- Education BCA
- Duty Hours Day Shift
Customer Support Engineer
Responsibilities and Duties
- Provide support to customer programming staff in all products and perform troubleshoot on all field inquiries.
- Monitor all assign cases for customer support and update all activities on a company tracking system.
- Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same.
- Administer all resources and ensure delivery of product fixes within the time frame.
- Manage all customer issues and if required escalate them to required departments.
- Assist all junior engineers in complex cases and evaluate products for customers.
- Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines.
- Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services.
- Manage requests from internal and external clients and resolve it through email and phone.
- Maintain accurate customer documents and prepare reports for all issues and resolutions.
- Oversaw all-night backups and perform routine maintenance on the server and administer all network threats and alarms.
- Provide solutions to all customers and partners and ensure effective deployment.
- Administer all contractual obligations for clients and escalate issues if required.
- Excellent interpersonal skills.
- Good written and verbal communication.
Location : Nashik
Freshers are also welcome.
Qualification : Any computer science-related fields.