Job Detail

Job Description

Customer Support Engineer

Responsibilities and Duties
  • Provide support to customer programming staff in all products and perform troubleshoot on all field inquiries.
  • Monitor all assign cases for customer support and update all activities on a company tracking system.
  • Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same.
  • Administer all resources and ensure delivery of product fixes within the time frame.
  • Manage all customer issues and if required escalate them to required departments.
  • Assist all junior engineers in complex cases and evaluate products for customers.
  • Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines.
  • Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services.
  • Manage requests from internal and external clients and resolve it through email and phone.
  • Maintain accurate customer documents and prepare reports for all issues and resolutions.
  • Oversaw all-night backups and perform routine maintenance on the server and administer all network threats and alarms.
  • Provide solutions to all customers and partners and ensure effective deployment.
  • Administer all contractual obligations for clients and escalate issues if required.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Location : Nashik

Freshers are also welcome.

Qualification :  Any computer science-related fields.

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