Job Detail
- Salary Offer 12,000 INR 12,000 Month
- Address Maharashtra Emergency Response System [MERS]. Millennium Business Park, MIDC Industrial Area, Sector 3, Building No. 7, Ghansoli, Navi Mumbai, Maharashtra 400 710. Landmark: Opposite Mango Suites Hotel
- Experience Level Entry Level / Fresher
- Experience in Years 0 - 1
- Education Any Graduate
- Duty Hours Evening Shift
Job Description
Job Location: MBP-Mahape ,Navi Mumbai
Designation: Call Taker
Qualification: Graduation Mandatory
Job Type: Full Time
Salary: Rs. 1.91 Lakhs Annual CTC + Benefits
IMMEDIATE JOINING
ON COMPANY PAYROLL
Responsibilities:
- Candidate will be a part of big project.
- Answering to incoming calls.
- Identify and escalate issues to supervisors.
- Research, identify and resolve citizen complaints using applicable software
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures
- Complete call logs and reports.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal or team qualitative and quantitative targets.
- Ensure you follow the customer service script provided by the company for uniformity.
Requirements:
- Need Confident Candidates who can handle calls efficiently.
- Strong phone and verbal communication skills along with active listening in Marathi, English & Hindi.
- Should be comfortable working in rotational and night shifts .
- Should be comfortable working from office.
- Should have basic knowledge of Computers.
Interview Rounds:
- HR Round
- Typing Test [require minimum 25 Gross W.PM & 70% Accuracy]
- Final round with Operations Manager
Selection will be done on the basis of communication and reading skills in Marathi, English & Hindi.
