Job Detail

Job Description

Job Location: MBP-Mahape ,Navi Mumbai
Designation: Call Taker
Qualification: Graduation Mandatory
Job Type: Full Time
Salary: Rs. 1.91 Lakhs Annual CTC + Benefits
IMMEDIATE JOINING
ON COMPANY PAYROLL

Responsibilities:

  • Candidate will be a part of big project.
  • Answering to incoming calls.
  • Identify and escalate issues to supervisors.
  • Research, identify and resolve citizen complaints using applicable software
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures
  • Complete call logs and reports.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal or team qualitative and quantitative targets.
  • Ensure you follow the customer service script provided by the company for uniformity.

Requirements:

  1. Need Confident Candidates who can handle calls efficiently.
  2. Strong phone and verbal communication skills along with active listening in Marathi, English & Hindi.
  3. Should be comfortable working in rotational and night shifts .
  4. Should be comfortable working from office.
  5. Should have basic knowledge of Computers.

Interview Rounds:

  1. HR Round
  2. Typing Test [require minimum 25 Gross W.PM & 70% Accuracy]
  3. Final round with Operations Manager

Selection will be done on the basis of communication and reading skills in Marathi, English & Hindi.

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