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Customer care 890 views

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JOB DESCRIPTION:             


Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.


Broad Responsibilities/ Major Deliverables: 

  • Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
  • Listening to and understanding the customer’s requirements
  • Provide product / service details & benefits to Customers
  • Providing end to end solutions to the customer
  • Asking the correct questions – probing and prompting the customer wherever required
  • Timely and accurate capturing all the information given by the customer
  • Timely follow up with Brands as per Escalation matrix till closure

·    Staying current with knowledge of products/ processes & services offered by the client·    Ensure full adherence to all the quality parameters and SOP·    Cooperate with other Team members, SMEs and Team Leaders.·    Ensure 100% adherence to schedule

  • Escalating the call to the team leader / manager, wherever desirable
  • Handling irate / demanding customers where necessary, in a tactical manner
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Conneqt Business Solutions Ltd

Conneqt is a premier Customer Experience Management company
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