Job Detail
- Salary Offer 14000 INR 14000 Month
- Address Gowra Trinity, Patigadda, Begumpet, Hyderabad, Telangana, India
- Experience Level Junior Level
- Experience in Years 0 - 1
- Education Any Graduate
- Duty Hours Day Shift
JOB DESCRIPTION:
Job Summary:
Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.
Broad Responsibilities/ Major Deliverables:
- Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
- Listening to and understanding the customer’s requirements
- Provide product / service details & benefits to Customers
- Providing end to end solutions to the customer
- Asking the correct questions – probing and prompting the customer wherever required
- Timely and accurate capturing all the information given by the customer
- Timely follow up with Brands as per Escalation matrix till closure
· Staying current with knowledge of products/ processes & services offered by the client· Ensure full adherence to all the quality parameters and SOP· Cooperate with other Team members, SMEs and Team Leaders.· Ensure 100% adherence to schedule
- Escalating the call to the team leader / manager, wherever desirable
- Handling irate / demanding customers where necessary, in a tactical manner
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