Process Associate 9 views

Job Overview

  • Salary Offer 15k - 30k
  • Salary Offer 20,000 ~ 30,000
  • Experience Level Entry Level / Fresher
  • Experience in Years 0 - 1
  • Education Any Graduate
  • Duty Hours Night Shift

Job description

Roles and Responsibilities
  • Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Building lasting relationships with clients and other call center team members based on trust and reliability
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs
  • Taking part in training and other learning opportunities to expand knowledge of company and position
  • Adhering to all company policies and procedures
Desired Candidate Profile
  • Excellent Communication skills with strong command on English Language.
  • Ability to multitask, manage time and prioritize
  • Good data entry and typing skills
  • Good computer skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Comfortable working for Night Shift
Only candidates can apply for this job.
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