Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.
We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.
More than a bridge between customers and brands
We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
An efficient and unique operation, no matter the location
With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
The right answer through the right channel at the right time
The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
Emotional intelligence and empathy drive happiness
With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
Valuable relationships between companies and customers
We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
Interacting to move the world
Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.