Elico derives its strong maturity in execution through its focus on maintaining the highest quality standards across the organization. We achieve it through an adoption of best practices, established models and methodologies and an uncompromising approach to ensuring excellence in delivery.
We have developed an excellent Quality framework, certified for meeting the requirements of ISO 9001 & BS 7799. We practice the principles of each of these models to ensure processes are delivered according to the SLA ‘s.
Each of these standards have been designed not only to eliminate defects but also the root causes of defects in business processes in order to work towards greater efficiency, productivity and accuracy
We also have well established processes in place to regularly obtain feedback from our clients and their end customers. This is another critical element, which helps us measure and continuously improve our stated quality standards.
Elico’s HIPAA compliant process along with encrypted connectivity infrastructure & experience in privacy & data security ensure compliance with all state & federal regulations.
Working with Elico is challenging and fulfilling. Individuals have every opportunity to contribute and grow and have a well-defined career path charted out for them. Our Recruitment and Retention policies encourage individual potential. Internal job posting ensures that Elico’s people are first considered for any new position that arises in the company. Our middle managers have climbed the ladder at Elico and have a feeling of ownership and commitment to the company.
Communication across levels
Elico seeks to foster ease of communication across levels. As part of our way of working, we have ‘ skip-level meetings’ where top managers listen to line staff to identify problems, gather information and take action within 30 days. Our Employee Satisfaction Surveys ensure that feedback from employees is incorporated into our management and processes as we seek to continuously improve our ways of working.
At Elico, we follow best practices in management and processes. We have consistent floor practices and clearly define roles and responsibilities so that employees know exactly what is expected of them. Parents are invited to visit our facilities to see for themselves the environment in which their wards will work. Our clarity of purpose serves to unite cross-functional teams to work towards clearly defined goals and achieve optimal results.