About Company
Hi,
Greetings from IT Pyramid Consultant!!!
As discussed with you, We have an urgent opening for “Associate“ in Wipro based at Powai,Mumbai.
Position : “ Associate “
CTC: 13k in hand salary
Location: Powai
Work From Office
Immediate Joiner Required
Education – HSC should be in 2021 only Graduate / Undergraduate can apply (Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
touch with me for any queries
Level –Associate
PRINCIPAL RESPONSIBILITIES:
ü Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
ü Understand customer queries received through calls and act accordingly.
ü Maintain a healthy and clean work environment & adhere to company policies and procedure.
ü Continuous up gradation of process knowledge as required
CRITICAL SKILLS REQUIRED
ü Excellent communication skills.
ü Comprehension – Ability to clearly understand the problem statement
ü Composition: – Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
ü Voice & Accent: – Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
ü Strong customer service focus: – – Ability to empathize with the customer – Prioritizing customer needs
- Desired Skills: –
ü Self-Discipline
ü Learning and decision making
ü Patience and action oriented
- Technical skills: –
ü Basic Working knowledge of Computer &
ü Knowledge of desktop computer system
CANDIDATE SPECIFICATION
- Must have
ü Graduate / Undergraduate can apply (Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
ü Comprehension skills to understand & communicate with all customers effectively.
ü Telephone etiquettes.
- Good to have
Ø Worked in Airlines Industry/ (reservation & ticketing)
Ø IATA certified/Trained on foundation/consultant course (Airlines business)
Ø Work on track & trace ( for logistic business)
Ø Experience of 0-3 years desirable.
Ø Experience in international call center will be an advantage.
Ø Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.
Ø Experience of Air travel would be desired.
Ø Knowledge of Western culture would be an added advantage. (USA/UK culture)
- Don’ts
Ø Poor grammar and Windows Skills
Ø Issues with comprehending & communicating effectively with the customer.
Ø Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA
Important notes:
-5 days working and any 2 week offs.
-Should be flexible in 24*7 shifts.
-Should be within Transport Boundary.
-IATA certification or Experience in airline ticketing would be an added advantage.
-Job location: Kensington – Powai, Mumbai.
-WFO
-Immediate joiners preferred.
Transport Boundary:
Western – Churchgate – Mira road
Central – CST – Thane
Harbour – CST Belapur
Thanks & Regards
Apoorva Verma
Pyramid IT Consulting Pvt Ltd
Talent Management Group
