Apoorva Verma 93 views

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Apoorva Verma

Hiring for Freshers
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Company Information

About Company

Hi,

 

Greetings from IT Pyramid Consultant!!!

 

As discussed with you, We have an urgent opening for Associate in Wipro based at Powai,Mumbai.

 

Position : “ Associate

CTC: 13k in hand salary

Location: Powai

Work From Office

Immediate Joiner Required

 

Education – HSC should be in 2021 only Graduate / Undergraduate can apply (Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).

 

touch with me for any queries

Level –Associate

PRINCIPAL RESPONSIBILITIES:

ü  Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

ü  Understand customer queries received through calls and act accordingly.

ü  Maintain a healthy and clean work environment & adhere to company policies and procedure.

ü  Continuous up gradation of process knowledge as required

 

CRITICAL SKILLS REQUIRED

ü  Excellent communication skills.

ü  Comprehension – Ability to clearly understand the problem statement

ü  Composition: – Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.

ü  Voice & Accent: – Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.

ü  Strong customer service focus: – – Ability to empathize with the customer – Prioritizing customer needs

 

  • Desired Skills: –

ü  Self-Discipline

ü  Learning and decision making

ü  Patience and action oriented

 

  • Technical skills: –

ü  Basic Working knowledge of Computer &

ü  Knowledge of desktop computer system

 

 

CANDIDATE SPECIFICATION

 

  • Must have

ü  Graduate / Undergraduate can apply (Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).

ü  Comprehension skills to understand & communicate with all customers effectively.

ü  Telephone etiquettes.

 

  • Good to have

Ø  Worked in Airlines Industry/ (reservation & ticketing)

Ø  IATA certified/Trained on foundation/consultant course (Airlines business)

Ø  Work on track & trace ( for logistic business)

Ø  Experience of 0-3 years desirable.

Ø  Experience in international call center will be an advantage.

Ø  Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.

Ø  Experience of Air travel would be desired.

Ø  Knowledge of Western culture would be an added advantage. (USA/UK culture)

 

  • Don’ts

Ø  Poor grammar and Windows Skills

Ø  Issues with comprehending & communicating effectively with the customer.

Ø  Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA

 

 

Important notes:
-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.
-Should be within Transport Boundary.

-IATA certification or Experience in airline ticketing would be an added advantage.

-Job location: Kensington – Powai, Mumbai.

-WFO

-Immediate joiners preferred.

 

Transport Boundary:

Western – Churchgate – Mira road
Central – CST – Thane
Harbour – CST Belapur

 

 

 

 

 

Thanks & Regards

 

Apoorva Verma

Pyramid IT Consulting Pvt Ltd

Talent Management Group


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